Internet privacy and cookies policy

Our goal is to protect your personal information on the Internet when you visit our website, in the same way we protect your information when we communicate with you through other methods, such as via ATMs or the telephone.

Consumer privacy within the framework of your relationship with the Bank

Our main goal is to maintain your trust with respect to the use of your personal information.

Security of personal information

The security of your personal information is our priority. We protect your information through physical and electronic mechanisms and procedural guarantees that meet or exceed the requirements imposed by the applicable legislation. In addition, we train our staff on the appropriate use of personal information. When we use the services of other companies, we require that they protect the confidentiality of the personal information they receive.

However, unfortunately, although we strive to protect your personal information, not everything is within control. No transfer of data over the Internet is 100% secure and that is why you must keep your password and other website registration information secret. You must also control access to your email/SMS at all times. 

WiZink Bank, S.A. internet privacy and cookies policy

You can visit our web page and analyse our products and services, read third-party reports or obtain other value-added services without providing us with any personal information.

If you provide us with any personal information, such as your mailing address, email address, telephone or fax number, customer identification or information of a demographic nature, we will only disclose (share, sell or disseminate) this information to unrelated third parties after having informed you and having been authorised by you, if required by law. We will store this information, as well as your business activities and transactions, in accordance with our customary strict rules of security and confidentiality.

1. What information can we collect? 

We can collect two types of information online: non-personal and personal.

1.1 Non-personal information 

When you visit our website we can collect information such as the browser and version you are using, what operating system you use, your Internet service provider and the website through which you arrived. If you access this website on your mobile device, we can also gather information regarding your mobile service provider and the mobile device. This information allows us to determine what device is accessing our website and helps us to provide you with an experience adapted to your device.

To do so, we may use cookies. In certain cases, we may not be able to offer the services unless we install the cookie. To obtain more information about cookies please continue reading this document. 

1.2 Personal information 

In addition to the information described in the preceding paragraph, we can also collect other information that you provide us such as the IP address of the device you use to connect to the Internet, your name, your address and card number, security code, postcode, e-pin, password, telephone number and email address. Likewise, while you are receiving the services, you can provide us other personal information to the extent that you want to or when necessary to offer you a specific service. For example, we compile information when you are: 

  • online banking
  • requesting a new product or service
  • participating in a survey

If you access this website on your mobile device (for example through a mobile app), we may also ask for your geographic location to offer you information regarding our services or products.

This privacy and cookies policy does not change or replace any other term that you may have agreed upon or accepted as a result of using our services. We encourage you to read this policy and the other terms and conditions to ensure that you fully understand how your information is collected and used.

If we have personal information obtained directly from you or information of yours that is available from publicly accessible sources, we may use it in combination with the information you have provided the Bank online.

The personal information you provide online will be processed by WiZink Bank, S.A. You can access and/or update the information held by the Bank at any time, in accordance with the legislation in force at any given time regarding personal data protection. In addition, in accordance with the aforementioned legislation, you can freely exercise the right of access and to information, rectification, cancellation of your data, objection, non-retroactive revocation of its authorisation, specification of the purposes for which you authorise your information to be used and disseminated, and of the optional nature of providing the personal data requested in this document. You may exercise all of the foregoing rights in accordance with the procedure established any given time in the "Data Processing" segment included under the Legal Information section of this web page.

2. How do we use the information we collect? 

WiZink Bank, S.A. uses the information we obtain on and about you to manage our business and to be able to offer you a better personalised experience through our website.

The information we compile allows us to:

  • Verify your identity when you access the services included on this website.
  • Communicate with you (including email or SMS when such contact data has been provided)
  • Investigate any claim regarding the web page's use.
  • Inform you regarding the Bank's services or products (if you have chosen to receive such information)
  • Provide services in relation to this website, including the processing of any transaction you have requested.

We can also use the information we collect to:

  • Administer and manage our business including, e.g., complying with legal, regulatory and compliance requirements, as well as operating regulations (e.g., on the prevention of money laundering, regulatory reporting or maintaining and keeping records)
  • Supervise and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation or other offences.
  • Compile management information to prepare statistical and trend analyses.

We can disclose your personal data to other subsidiaries or investees of the Bank. The foregoing will be done confidentially and only to the extent allowed by the applicable data protection legislation. We will not lease, sell or provide your personal information to third parties for marketing purposes without your prior consent.

3. Cookies 

To offer you better service, we may use cookies. Cookies are small pieces of data that are stored on the web page, on your web browser, on your own computer, to potentially be used at a later point. Cookies cannot be read by any web page on the Internet, other the page that wrote it. They are used for specific purposes, such as, for example, to store your preferences regarding certain types of information or to save your password, so that you do not have to enter it each time you wish to visit our web page. Most cookies are only valid for a single session or visit. No cookies contain information that will allow anyone to contact you by telephone, email or “snail mail”. You can configure your browser so that it informs you when "cookies" are stored or to prevent cookies from being stored. 

A cookie is useful for your browser to remember certain information that your server will later read. While you browse the Internet, certain cookies are stored on your browser. When you close your browser, certain cookies are stored in your computer's memory as cookie files and, others expire or disappear. All cookies have an expiration date. Cookies are stored on a specific browser and on a specific computer and, thus, if you use a different computer, that cookie will not exist.

WiZink, S.A. uses the cookies detailed in the following table: 

Type of Cookie



Information they collect

What they are used for

Technical and functional

Cookies that allow users’ to browse the web page or application and use the various options or services contained therein.

They control data traffic and communication, identify sessions, remember the items composing an order, request sign-up for or participation in an event, use security elements during browsing, and store content to broadcast videos or sound.


Cookies that enable users’ behaviour on websites to be monitored and analysed. Adobe Analytics – Omniture – and Adobe

They are used to measure website, application or platform activity and to prepare browser profiles for users of those sites in order to make improvements to the service based on how users use them.

Third party

They install third-party cookies that make it possible to manage and improve the services offered.

Byside –

YouTube –

They are used to personalise advertising campaigns and to show adverts in line with users’ preferences.

4. Security

Cookies cannot be used to obtain information from your hard drive, acquire your email address or steal personal information. The only way for your private information to become part of your cookies file is if you personally give that information to the server. Furthermore, each cookie can only be read by the server that stored it, thus, other servers cannot see or obtain information from a cookie that you have previously accepted. Keep in mind that computer viruses are not a result using or enabling cookies.

5. Is it possible to control the information that is collected and used online?

It is important to remember that the information we use on you helps us to offer you products and services that can benefit you. You can control how your non-personal information obtained online is gathered and used.

You can also control whether to enable cookies or not. If you decide not to enable cookies, certain features and services of our website may not function properly because it will be unable to perform certain service functions or recognise you. In addition, the offers we provide you when you visit may not be as important to you or aligned with your interests.

If you prefer not to enable cookies, you may at any time:

  • Change your browser configuration to notify you when it receives a cookie that will allow you to choose whether or not to accept it
  • Configure your browser not to automatically enable cookies
  • Eliminate cookies by disabling them from your browser. You can learn how to do so in your browser's help menu that describes the steps to take to eliminate them. For more information:  

Google Chrome

Internet Explorer

Mozilla Firefox


6. Geolocation services

In cases in which you have access to WiZink Online by downloading the mobile app, or you use other WiZink apps on your smart phone, you may have access to certain additional, third-party services offered by WiZink, such as the location of the closest establishments with offers or discounts for using your credit/debit cards, as well as other, similar functionalities that the Bank may offer and launch in the future. To that end, WiZink and the aforementioned third-party owners of the service will need access our location data through GPS (Global Positioning System) or any other location system on your mobile device, provided that you have this functionality activated on your device. This entails WiZink or the aforementioned third parties processing your location data, including the geographic location, in real time, of your mobile device and, therefore, in order for WiZink to provide you the aforementioned services, you expressly and knowingly consent to such processing. WiZink will also specifically request this authorisation when you activate the aforementioned location service. WiZink uses Google Maps to provide these services. You can access Google's privacy policy by clicking on the following link

7. Notification of changes

We may periodically change this Internet privacy and cookies policy. The effective date of this policy indicates the last time the policy was reviewed or substantially changed. Verification of the effective date below will allow you to determine if there have been changes since last time the policy was reviewed.

8. Effective Date

This policy was last changed in September 2018